NDIS Psychosocial Support

Fraser Coast MHS provides responsive and time critical Psychosocial Recovery Supports to NDIS participants across the Fraser Coast Region.

Our Experience

Our team has extensive experience working across Mental Health and Recovery Programs across Southeast Queensland and Overseas.

Our Skill Level

Education is only one part of skill development but face to face work makes it reality. We have supported and shared in 100’s of people’s individual recovery journeys.

Our Commitment

To offer quality and effective support services that make a meaningful difference in people’s lives for them to grow, engage and take an active role in our community.

Recovery is a Journey,

are you ready to

Unlock Your Full Potential?

Fraser Coast MHS is a specialty NDIS service provider dedicated in providing Psychosocial Capacity Building and Recovery Coaching Supports. Fraser Coast MHS cater to participants receiving Capacity Building funding from the National Disability Insurance Scheme (NDIS) experiencing a diagnosed mental illness across the Fraser Coast Region.

All Fraser Coast MHS services are provided by experienced and qualified male and female mental health workers. Our team come equipped with a wealth of skills and capabilities, having worked within various traditional community managed mental health and recovery programs across Australia and overseas.

The Fraser Coast MHS team have a combined experience of over 40 years in recovery services and have supported many individuals in their recovery journey.

Our Services

Psychosocial Recovery Coaching

Psychosocial Capacity Building

Life Transition Planning & Mentoring

Peer-Support & Skill Development

All supports are focused on established recovery models, working collaboratively with participants and their support networks to achieve an optimal state of personal, social and emotional wellbeing being defined by the participant.

We embrace the diversity of people we support and have proven experiences and skills to uphold the values of Fraser Coast MHS to challenge discrimination, marginalisation, disempowerment and stigmatisation.

Recovery Starts with a Conversation…

Our Vision

To provide intensive Psychosocial Recovery case support to NDIS recipients to increase their capacity to improve their independence, social participation and economic participation in our community.

Our Mission

To establish Fraser Coast MHS as the provider of choice for people with identified Psychosocial Disabilities. Through using recovery orientated practices and empowering the client to take control over their recovery.

Our Values

We believe in the rights of all people to live and contribute to the society in which they choose to live. As individuals they are the experts of their own lives and as support workers our role is to encourage, empower and stand beside the people we work with.

 What Is Recovery Coaching?

Recovery Coaches are skilled and experienced Mental Health Workers and provide support to people with a Psychosocial Disability under the NDIS to increase their independence, social and economic participation.

The participant is assisted by a Recovery Coach to take more control of their lives and to better manage the complex challenges of day-to-day living with a Psychosocial Disability.

Through recovery-enabling relationships, skilled coaching and experience, participants are supported to build capacity, including personal strengths and resilience.

Recovery Coaches work collaboratively with the participant, their family, carers, and other services to design, plan, implement and review Individual Recovery Plans. Further empowering individuals to live the life they choose.

Recovery Coaching FAQ’s

What will I do with a Recovery Coach?

A Recovery Coach will spend time with you and people important to you, to get to know you and understand your needs and goals. They will then work with you to create an Individual Recovery Plan and to explore options and supports that meet your needs.

Will I have a Support Coordinator?

The role of a Recovery Coach is unique and is more hands on, they will support you to engage with services that meet your needs and goals. The NDIS recommends that you only have a Recovery Coach as it’s a better use of your NDIS plan but depending on your plan or situation you may choose to have both.

What other Supports will I have?
The Recovery Coach will assist you to find out about different services and supports and how these can help you based on your needs, NDIS Plan goals and priorities. The Recovery Coach will also support you to engage with supports and self-advocate for your needs.
What about my Clinical Supports?

The Recovery Coach will help you get support from mental health services or work with you to enhance your collaboration with your clinical supports so you can create better outcomes and express your needs.

How does it work with my NDIS Plan?
The Recovery Coach will help you better understand your interactions with the NDIS and support you with your NDIS plan. This includes engaging with service providers and negotiating service agreements that meet your identified recovery goals.
What qualifications do they have?

The NDIS recommend that Recovery Coaches need to have a minimum of Certificate 4 in Mental Health or Mental Health Peer work or similar training and/or two years’ paid experience in supporting people with mental health challenges. All Fraser Coast MHS Recovery Coaches have a minimum of Diploma level qualifications and a minimum of 10 years direct experience in supporting people with mental health Recovery.

How do I engage with a Recovery Coach?

Generally a Recovery Coach will be funded in plans for people with psychosocial support needs. You do not have to choose a Recovery Coach if you do not want one. If you want to engage with a Recovery Coach just speak to your Support Coordinator or contact your NDIS planner or Local Area Coordinator. 

How to choose a Recovery Coach?

Important questions to consider when choosing a Recovery Coach

  • Are they someone you can get along with and easy to talk to? 
  • How much experience do they have supporting people with mental illness and with recovery?
  • What is their level of qualifications and what ongoing training do they do?
  • Are they available to support you at times and locations that are suitable to you?

What is Capacity Building?

The role of our Psychosocial Recovery Workers in Psychosocial Capacity Building is to provide a helping hand where participants need it most.

Their role is to support participants to work on their personal goals, to do with not for. So that the participant can increase their independence and confidence.

Within the context of mental health, the Psychosocial Recovery Worker supports the participant to build capacity with day-to-day tasks. Keeping in line with the recovery plan formulated with the Recovery Coach or NDIS plan and provide feedback for review of the current goals.

Capacity Building FAQ’s

What is Psychosocial Capacity Building?

Psychosocial support refers to support provided by non-clinical but trained mental health workers and peer workers. The support is purposeful and meaningful to the participants ability to engage and interact with their community.

What kind of support will a receive?

The NDIS funds reasonable and necessary supports relating to a person’s disability to help them achieve their goals and meet their needs. These supports would help participants to:

  • pursue their goals, objectives and aspirations
  • increase their independence
  • increase community and workplace participation, and
  • develop their capacity to actively take part in the community.
How will this help my Recovery?

All Fraser Coast MHS services are provided by trained and experienced mental health recovery workers. We work from a wholistic standpoint and support the participant to look at themselves as individual not a “mental illness”. This includes looking at everything around you and how that impacts on you.

So what actually is Recovery?
In the context of Mental Health and Psychosocial Disability Recovery does not mean living without the symptoms of mental illness or the impairments and disabilities that it can bring. Recovery is about achieving an optimal state of personal, social and emotional wellbeing, as defined by each individual, whilst living with mental health issues.
Do the workers create Recovery for me?

The straight answer is, definitely not. Recovery is all about you, it’s a personal journey. Our team can support you to Discover your Hopes and Strengths so you can build the skills to take Personal Choice, Control and a Voice over the direction of your own life. 

How much Support will I get?

Your NDIS will determine the amount of funding and support you can receive but it is designed to be flexible and to meet each participant’s individual needs. Given the nature of Mental Illness/Psychosocial Disabilities, Fraser Coast MHS aims to provide responsive and time critical Psychosocial Supports in higher need periods and work effectively with the participant and their support networks to meet the need of the participant.

How do I get Support from Fraser Coast MHS?

If you would like to engage with us we can receive referrals from;

  • NDIS Participants directly
  • Local Area Coordinators
  • NDIS Planners
  • Support Coordinators
  • Clinical Supports

We like to meet with participants and any of their supports initially to discuss their support needs and to ensure there is that connection.

How to choose a Recovery Worker?

A Psychosocial Recovery Worker is unique and not just an average NDIS support worker. So important questions to consider when choosing a Recovery Worker are;

  • How much experience do they have supporting people with mental illness and with recovery?
  • What is their level of qualifications and what ongoing training do they do?
  • Are they available to support you at times and locations that are suitable to you?


Chris (Participant)

“I have achieved more in the last 5 weeks working with Fraser Coast MHS than I have in the last 2 years on the NDIS”

Cheryl (participant)

“you guys are damn fine human beings. Thank you for everything you have helped me become”

K (Support Coordinator)

You guys fill a gap in our NDIS community. Keep up the great work!

Lisa (Participant)

"Thank you for listening" "I can see a future and leaving the house isn't that scary anymore :)"

Contact Us

Contact Details

PO Box 5431, Torquay. Queensland 4655

Covering the Fraser Coast

Fraser Coast MHS can provide Psychosocial Recovery Support across the Fraser Coast Region including;

  • Hervey Bay Greater Area
  • Maryborough Greater Area
  • Howard/Burrum Heads Greater Area

If you need NDIS support outside these general areas of the Fraser Coast Region. Just give us a call and we can explore the options to get you the supports you need.

Registrations and Professional Memberships

We Support the NDIS
Queensland Aliance for Mental Health